HS4 not longer running on Windows10 (JET problem)
2019-04-08 08:24
Hello Gents,

It was quite some time I did not try to launch Hamsphere4 (Vsn 10) on my PC. This morning I tried and it bails at me with an reeor about JET engine.
Here is the error log... (It thinks I am on windows 8 ?)

Can anyone help please ?
Thanks in advance.
73 / Francis



JET RUNTIME HAS DETECTED UNRECOVERABLE ERROR: system exception at 0x00b358cd
Please, contact the vendor of the application.

Exception 0xC0000005 (EXCEPTION_ACCESS_VIOLATION) at 0x00b358cd (C:\HamSphere\HamSphere_4.010\HamSphere_4.010.exe+0xb258cd)
Failed to read memory at 0x01afa000

PID 8692, TID 12100

Registers:

EAX = 0x400000 EBX = 0x16FA000
ECX = 0x2 EDX = 0x16FA
ESI = 0x2DF EDI = 0xD41398
EBP = 0x1EDFEF0 ESP = 0x1EDFED0
EIP = 0x00b358cd (C:\HamSphere\HamSphere_4.010\HamSphere_4.010.exe+0xb258cd)

Stack:

0x01edfed0: 0x0000018c 0x000003a3 0x00d51438 0x00000000
0x01edfee0: 0x005e1d5d 0x00000000 0x0000018c 0x0000018c
0x01edfef0: 0x01edfef8 0x00b343e8 0x00000000 0x002a4767
0x01edff00: 0x00000001 0x00f8e8f0 0x00d51438 0x00000000
0x01edff10: 0x002a4c40 0x002a4176 0x00000002 0x002f6ec8
0x01edff20: 0x00000000 0x01edffcc 0x002aea20 0x00010000
0x01edff30: 0x0027bf82 0x02023828 0x00000001 0x00000002
0x01edff40: 0x01edff44 0x00000001 0x02023828 0x00000001
0x01edff50: 0x00000010 0x00000000 0x00000030 0x00000001
0x01edff60: 0x00000000 0x0027bc00 0x0027bc00 0x01ddf000
0x01edff70: 0x01edff80 0x77bf0179 0x01ddf000 0x77bf0160
0x01edff80: 0x01edffdc 0x77d2662d 0x01ddf000 0x33ea464a
0x01edff90: 0x00000000 0x00000000 0x01ddf000 0x00000000
0x01edffa0: 0x00000000 0x00000000 0x00000000 0x00000000
0x01edffb0: 0x00000000 0x00000000 0x00000000 0x00000000
0x01edffc0: 0x00000000 0x01edff8c 0x00000000 0x01edffe4

Version Information:

Java version: 1.7.0_80
Excelsior JET 10.50 Professional edition
JET Profile: Java SE version: 1.7.0_80; JET update level: 5; CPU architecture: x86
Runtime: Desktop
CPU features: cmov mmx sse sse2 sse3 ssse3 sse4.1 sse4.2 avx avx2 fma f16c lzcnt popcnt bmi1 bmi2 adx cx8 cx16 movbe tsx.hle tsx.rtm avx-512f
Application was deployed

Options and system properties:

-Djet.jit.disable.resolution=
-Djet.gc.heaplimit=0
-Djet.stack.trace=

Entry point type: exe

Command line: "C:\HamSphere\HamSphere_4.010\HamSphere_4.010.exe"

OS:

Windows 8 build 9200 [WOW64]

Process Modules:

0x00010000 - 0x01aad000 C:\HamSphere\HamSphere_4.010\HamSphere_4.010.exe
0x77cc0000 - 0x77e5c000 C:\WINDOWS\SYSTEM32\ntdll.dll
0x77bd0000 - 0x77cb0000 C:\WINDOWS\System32\KERNEL32.DLL
0x770e0000 - 0x772da000 C:\WINDOWS\System32\KERNELBASE.dll
0x76ee0000 - 0x76f5e000 C:\WINDOWS\System32\ADVAPI32.DLL
0x75400000 - 0x754c0000 C:\WINDOWS\System32\msvcrt.dll
0x75350000 - 0x753c9000 C:\WINDOWS\System32\sechost.dll
0x75570000 - 0x7562f000 C:\WINDOWS\System32\RPCRT4.dll
0x75330000 - 0x75350000 C:\WINDOWS\System32\SspiCli.dll
0x75320000 - 0x7532a000 C:\WINDOWS\System32\CRYPTBASE.dll
0x75b80000 - 0x75be2000 C:\WINDOWS\System32\bcryptPrimitives.dll
0x75eb0000 - 0x76049000 C:\WINDOWS\System32\USER32.DLL
0x77470000 - 0x77487000 C:\WINDOWS\System32\win32u.dll
0x76d70000 - 0x76d93000 C:\WINDOWS\System32\GDI32.dll
0x76f60000 - 0x770c7000 C:\WINDOWS\System32\gdi32full.dll
0x54020000 - 0x54028000 C:\WINDOWS\SYSTEM32\WSOCK32.DLL
0x75b00000 - 0x75b80000 C:\WINDOWS\System32\msvcp_win.dll
0x75bf0000 - 0x75c4f000 C:\WINDOWS\System32\WS2_32.dll
0x76da0000 - 0x76ec2000 C:\WINDOWS\System32\ucrtbase.dll
0x76be0000 - 0x76be6000 C:\WINDOWS\System32\PSAPI.DLL
0x74750000 - 0x74774000 C:\WINDOWS\SYSTEM32\WINMM.DLL
0x73cb0000 - 0x73d02000 C:\WINDOWS\SYSTEM32\MSWSOCK.DLL
0x74720000 - 0x74743000 C:\WINDOWS\SYSTEM32\winmmbase.dll
0x76050000 - 0x7608b000 C:\WINDOWS\System32\cfgmgr32.dll
0x753d0000 - 0x753f5000 C:\WINDOWS\System32\IMM32.DLL
0x53700000 - 0x53743000 C:\WINDOWS\SYSTEM32\pdh.dll
0x74d40000 - 0x74d4c000 C:\WINDOWS\System32\perfos.dll
0x75090000 - 0x7510b000 C:\WINDOWS\system32\uxtheme.dll
0x757f0000 - 0x75a68000 C:\WINDOWS\System32\combase.dll
0x77a90000 - 0x77bcd000 C:\WINDOWS\System32\MSCTF.dll
0x75c70000 - 0x75d0b000 C:\WINDOWS\System32\OLEAUT32.dll
0x68ad0000 - 0x68af6000 C:\WINDOWS\system32\dwmapi.dll
0x75d10000 - 0x75ea9000 C:\WINDOWS\System32\CRYPT32.dll
0x770d0000 - 0x770de000 C:\WINDOWS\System32\MSASN1.dll
0x75660000 - 0x75672000 C:\WINDOWS\System32\CRYPTSP.dll
0x766c0000 - 0x766cf000 C:\WINDOWS\System32\kernel.appcore.dll
0x75110000 - 0x7531f000 C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17763.379_none_4d6572bf1b98bda7\comctl32.dll
0x65b60000 - 0x65be6000 C:\WINDOWS\System32\TextInputFramework.dll
0x65860000 - 0x65aca000 C:\WINDOWS\System32\CoreUIComponents.dll
0x65ad0000 - 0x65b5f000 C:\WINDOWS\System32\CoreMessaging.dll
0x76630000 - 0x766b9000 C:\WINDOWS\System32\SHCORE.dll
0x72f60000 - 0x72f89000 C:\WINDOWS\SYSTEM32\ntmarta.dll
0x626c0000 - 0x6279b000 C:\WINDOWS\SYSTEM32\wintypes.dll
0x76c10000 - 0x76d0c000 C:\WINDOWS\System32\ole32.dll
0x772e0000 - 0x77361000 C:\WINDOWS\System32\clbcatq.dll

JET-compiled Components:

C:\HamSphere\HamSphere_4.010\HamSphere_4.010.exe exe, version info: jet-1050-mp2 (pro, en)
Java stack trace is not available: not Java thread
Re: HS4 not longer running on Windows10 (JET problem)
2019-04-13 15:41
Hallo Francis,

I would first recommend to make sure that your Windows 10 PC has all the latest Microsoft updates installed.
If after the Windows updates the HS4 is still not working, try to uninstall it and then install it again. No settings will be lost, as all your setup is stored and retrieved from HS cloud servers. Third thing to look at is if you are using any third-party Antivirus program - then disable it (temporary) and try again uninstalling and installing HamSphere_4.010.

73 de Krassi, LZ4KK
Re: HS4 not longer running on Windows10 (JET problem)
2019-06-07 10:15
Please HS4 Support Team !!!! HELLLLPPPPPPPP !!!!!!!!
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