HS4 not longer running on Windows10 (JET problem)
2019-04-08 08:24
Hello Gents,

It was quite some time I did not try to launch Hamsphere4 (Vsn 10) on my PC. This morning I tried and it bails at me with an reeor about JET engine.
Here is the error log... (It thinks I am on windows 8 ?)

Can anyone help please ?
Thanks in advance.
73 / Francis



JET RUNTIME HAS DETECTED UNRECOVERABLE ERROR: system exception at 0x00b358cd
Please, contact the vendor of the application.

Exception 0xC0000005 (EXCEPTION_ACCESS_VIOLATION) at 0x00b358cd (C:\HamSphere\HamSphere_4.010\HamSphere_4.010.exe+0xb258cd)
Failed to read memory at 0x01afa000

PID 8692, TID 12100

Registers:

EAX = 0x400000 EBX = 0x16FA000
ECX = 0x2 EDX = 0x16FA
ESI = 0x2DF EDI = 0xD41398
EBP = 0x1EDFEF0 ESP = 0x1EDFED0
EIP = 0x00b358cd (C:\HamSphere\HamSphere_4.010\HamSphere_4.010.exe+0xb258cd)

Stack:

0x01edfed0: 0x0000018c 0x000003a3 0x00d51438 0x00000000
0x01edfee0: 0x005e1d5d 0x00000000 0x0000018c 0x0000018c
0x01edfef0: 0x01edfef8 0x00b343e8 0x00000000 0x002a4767
0x01edff00: 0x00000001 0x00f8e8f0 0x00d51438 0x00000000
0x01edff10: 0x002a4c40 0x002a4176 0x00000002 0x002f6ec8
0x01edff20: 0x00000000 0x01edffcc 0x002aea20 0x00010000
0x01edff30: 0x0027bf82 0x02023828 0x00000001 0x00000002
0x01edff40: 0x01edff44 0x00000001 0x02023828 0x00000001
0x01edff50: 0x00000010 0x00000000 0x00000030 0x00000001
0x01edff60: 0x00000000 0x0027bc00 0x0027bc00 0x01ddf000
0x01edff70: 0x01edff80 0x77bf0179 0x01ddf000 0x77bf0160
0x01edff80: 0x01edffdc 0x77d2662d 0x01ddf000 0x33ea464a
0x01edff90: 0x00000000 0x00000000 0x01ddf000 0x00000000
0x01edffa0: 0x00000000 0x00000000 0x00000000 0x00000000
0x01edffb0: 0x00000000 0x00000000 0x00000000 0x00000000
0x01edffc0: 0x00000000 0x01edff8c 0x00000000 0x01edffe4

Version Information:

Java version: 1.7.0_80
Excelsior JET 10.50 Professional edition
JET Profile: Java SE version: 1.7.0_80; JET update level: 5; CPU architecture: x86
Runtime: Desktop
CPU features: cmov mmx sse sse2 sse3 ssse3 sse4.1 sse4.2 avx avx2 fma f16c lzcnt popcnt bmi1 bmi2 adx cx8 cx16 movbe tsx.hle tsx.rtm avx-512f
Application was deployed

Options and system properties:

-Djet.jit.disable.resolution=
-Djet.gc.heaplimit=0
-Djet.stack.trace=

Entry point type: exe

Command line: "C:\HamSphere\HamSphere_4.010\HamSphere_4.010.exe"

OS:

Windows 8 build 9200 [WOW64]

Process Modules:

0x00010000 - 0x01aad000 C:\HamSphere\HamSphere_4.010\HamSphere_4.010.exe
0x77cc0000 - 0x77e5c000 C:\WINDOWS\SYSTEM32\ntdll.dll
0x77bd0000 - 0x77cb0000 C:\WINDOWS\System32\KERNEL32.DLL
0x770e0000 - 0x772da000 C:\WINDOWS\System32\KERNELBASE.dll
0x76ee0000 - 0x76f5e000 C:\WINDOWS\System32\ADVAPI32.DLL
0x75400000 - 0x754c0000 C:\WINDOWS\System32\msvcrt.dll
0x75350000 - 0x753c9000 C:\WINDOWS\System32\sechost.dll
0x75570000 - 0x7562f000 C:\WINDOWS\System32\RPCRT4.dll
0x75330000 - 0x75350000 C:\WINDOWS\System32\SspiCli.dll
0x75320000 - 0x7532a000 C:\WINDOWS\System32\CRYPTBASE.dll
0x75b80000 - 0x75be2000 C:\WINDOWS\System32\bcryptPrimitives.dll
0x75eb0000 - 0x76049000 C:\WINDOWS\System32\USER32.DLL
0x77470000 - 0x77487000 C:\WINDOWS\System32\win32u.dll
0x76d70000 - 0x76d93000 C:\WINDOWS\System32\GDI32.dll
0x76f60000 - 0x770c7000 C:\WINDOWS\System32\gdi32full.dll
0x54020000 - 0x54028000 C:\WINDOWS\SYSTEM32\WSOCK32.DLL
0x75b00000 - 0x75b80000 C:\WINDOWS\System32\msvcp_win.dll
0x75bf0000 - 0x75c4f000 C:\WINDOWS\System32\WS2_32.dll
0x76da0000 - 0x76ec2000 C:\WINDOWS\System32\ucrtbase.dll
0x76be0000 - 0x76be6000 C:\WINDOWS\System32\PSAPI.DLL
0x74750000 - 0x74774000 C:\WINDOWS\SYSTEM32\WINMM.DLL
0x73cb0000 - 0x73d02000 C:\WINDOWS\SYSTEM32\MSWSOCK.DLL
0x74720000 - 0x74743000 C:\WINDOWS\SYSTEM32\winmmbase.dll
0x76050000 - 0x7608b000 C:\WINDOWS\System32\cfgmgr32.dll
0x753d0000 - 0x753f5000 C:\WINDOWS\System32\IMM32.DLL
0x53700000 - 0x53743000 C:\WINDOWS\SYSTEM32\pdh.dll
0x74d40000 - 0x74d4c000 C:\WINDOWS\System32\perfos.dll
0x75090000 - 0x7510b000 C:\WINDOWS\system32\uxtheme.dll
0x757f0000 - 0x75a68000 C:\WINDOWS\System32\combase.dll
0x77a90000 - 0x77bcd000 C:\WINDOWS\System32\MSCTF.dll
0x75c70000 - 0x75d0b000 C:\WINDOWS\System32\OLEAUT32.dll
0x68ad0000 - 0x68af6000 C:\WINDOWS\system32\dwmapi.dll
0x75d10000 - 0x75ea9000 C:\WINDOWS\System32\CRYPT32.dll
0x770d0000 - 0x770de000 C:\WINDOWS\System32\MSASN1.dll
0x75660000 - 0x75672000 C:\WINDOWS\System32\CRYPTSP.dll
0x766c0000 - 0x766cf000 C:\WINDOWS\System32\kernel.appcore.dll
0x75110000 - 0x7531f000 C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17763.379_none_4d6572bf1b98bda7\comctl32.dll
0x65b60000 - 0x65be6000 C:\WINDOWS\System32\TextInputFramework.dll
0x65860000 - 0x65aca000 C:\WINDOWS\System32\CoreUIComponents.dll
0x65ad0000 - 0x65b5f000 C:\WINDOWS\System32\CoreMessaging.dll
0x76630000 - 0x766b9000 C:\WINDOWS\System32\SHCORE.dll
0x72f60000 - 0x72f89000 C:\WINDOWS\SYSTEM32\ntmarta.dll
0x626c0000 - 0x6279b000 C:\WINDOWS\SYSTEM32\wintypes.dll
0x76c10000 - 0x76d0c000 C:\WINDOWS\System32\ole32.dll
0x772e0000 - 0x77361000 C:\WINDOWS\System32\clbcatq.dll

JET-compiled Components:

C:\HamSphere\HamSphere_4.010\HamSphere_4.010.exe exe, version info: jet-1050-mp2 (pro, en)
Java stack trace is not available: not Java thread
Re: HS4 not longer running on Windows10 (JET problem)
2019-04-13 15:41
Hallo Francis,

I would first recommend to make sure that your Windows 10 PC has all the latest Microsoft updates installed.
If after the Windows updates the HS4 is still not working, try to uninstall it and then install it again. No settings will be lost, as all your setup is stored and retrieved from HS cloud servers. Third thing to look at is if you are using any third-party Antivirus program - then disable it (temporary) and try again uninstalling and installing HamSphere_4.010.

73 de Krassi, LZ4KK
Re: HS4 not longer running on Windows10 (JET problem)
2019-06-07 10:15
Please HS4 Support Team !!!! HELLLLPPPPPPPP !!!!!!!!
Re: HS4 not longer running on Windows10 (JET problem)
2020-05-14 00:57
15HS623 Wrote:
-------------------------------------------------------
> Please HS4 Support Team !!!! HELLLLPPPPPPPP
> !!!!!!!!


This problem has continued for months and I am UNABLE to run HS4.

The systems is Win10 / x64 and has ALL the latest updates.
I have tried also with Java7 and Java8 without any success.

The JET ENGINE is the tool with which Kelly has made his java Hamsphere4 an Windows EXE file.

The error reports says to ask the application Vendor (who is Kelly)

So Kelly should be able to investigate the problem !!!!!!!!

Is there any special dependencies on specific Java version or System DLL ?



PLEASE PLEASE KELLY HELP ... I AM PAYING my subbscription for months without being able to enjoy HS4.


BEST REGARDS
Francis

Latest report as of today: With Java 7 and Java8 (both give the same error report):
===============================================================

JET RUNTIME HAS DETECTED UNRECOVERABLE ERROR: system exception at 0x066dd01d
Please, contact the vendor of the application.

Exception 0xC0000005 (EXCEPTION_ACCESS_VIOLATION) at 0x066dd01d (C:\HamSphere\HamSphere_4.010a\rt\jetrt\XKRN10505.dll+0xd01d)
Failed to read memory at 0x00400000

PID 12504, TID 4760

Registers:

EAX = 0x400000 EBX = 0x0
ECX = 0x0 EDX = 0x0
ESI = 0x0 EDI = 0x4D0850
EBP = 0x495FCE0 ESP = 0x495FCC0
EIP = 0x066dd01d (C:\HamSphere\HamSphere_4.010a\rt\jetrt\XKRN10505.dll+0xd01d)

Stack:

0x0495fcc0: 0x0000018c 0x000001a2 0x0000018c 0x06fc7150
0x0495fcd0: 0x066dcb67 0x00000000 0x0000018c 0x0000018c
0x0495fce0: 0x0495fce8 0x066d2dd8 0x00000000 0x066d138f
0x0495fcf0: 0x00000001 0x00000002 0x06fd2090 0x004f6230
0x0495fd00: 0x06cb9030 0x06cb8e73 0x0495fdb4 0x06c7bcb0
0x0495fd10: 0x00440000 0x004e08f8 0x0044f8e2 0x04a9cbf8
0x0495fd20: 0x00000001 0x00000002 0x0495fd2c 0x00000001
0x0495fd30: 0x04a9cbf8 0x00000001 0x00000010 0x00000000
0x0495fd40: 0x00000032 0x00000001 0x00000000 0x0044f560
0x0495fd50: 0x0044f560 0x04670000 0x0495fd68 0x76c56359
0x0495fd60: 0x04670000 0x76c56340 0x0495fdc4 0x77547c14
0x0495fd70: 0x04670000 0xad6bf32d 0x00000000 0x00000000
0x0495fd80: 0x04670000 0x00000000 0x00000000 0x00000000
0x0495fd90: 0x00000000 0x00000000 0x00000000 0x00000000
0x0495fda0: 0x00000000 0x00000000 0x00000000 0x0495fd74
0x0495fdb0: 0x00000000 0x0495fdcc 0x7755a040 0xdea06d41

Version Information:

Java version: 1.7.0_55
Excelsior JET 10.50 Professional edition
JET Profile: Java SE version: 1.7.0_55; JET update level: 0; CPU architecture: x86
Runtime: Desktop
CPU features: cmov mmx sse sse2 sse3 ssse3 sse4.1 sse4.2 avx avx2 fma f16c lzcnt popcnt bmi1 bmi2 adx cx8 cx16 movbe tsx.hle tsx.rtm avx-512f
Application was deployed

Options and system properties:

-Djet.gc.heaplimit=0
-Djet.stack.trace=

Entry point type: exe

Command line: "C:\HamSphere\HamSphere_4.010a\HamSphere_4.010a.exe"

OS:

Windows 7 build 7600 [WOW64]

Process Modules:

0x00440000 - 0x005e2000 C:\HamSphere\HamSphere_4.010a\HamSphere_4.010a.exe
0x774e0000 - 0x7767a000 C:\WINDOWS\SYSTEM32\ntdll.dll
0x76c40000 - 0x76d20000 C:\WINDOWS\System32\KERNEL32.DLL
0x75220000 - 0x7541e000 C:\WINDOWS\System32\KERNELBASE.dll
0x59db0000 - 0x59e4f000 C:\WINDOWS\SYSTEM32\apphelp.dll
0x77c20000 - 0x77ea4000 C:\WINDOWS\SYSTEM32\AcLayers.DLL
0x76f50000 - 0x7700f000 C:\WINDOWS\System32\msvcrt.dll
0x76620000 - 0x767b7000 C:\WINDOWS\System32\USER32.dll
0x77010000 - 0x77027000 C:\WINDOWS\System32\win32u.dll
0x75780000 - 0x757a1000 C:\WINDOWS\System32\GDI32.dll
0x76d50000 - 0x76eaa000 C:\WINDOWS\System32\gdi32full.dll
0x75180000 - 0x751fc000 C:\WINDOWS\System32\msvcp_win.dll
0x76970000 - 0x76a8f000 C:\WINDOWS\System32\ucrtbase.dll
0x75920000 - 0x75e9a000 C:\WINDOWS\System32\SHELL32.dll
0x76930000 - 0x7696b000 C:\WINDOWS\System32\cfgmgr32.dll
0x77120000 - 0x771a4000 C:\WINDOWS\System32\shcore.dll
0x77030000 - 0x770eb000 C:\WINDOWS\System32\RPCRT4.dll
0x74cb0000 - 0x74cd0000 C:\WINDOWS\System32\SspiCli.dll
0x74ca0000 - 0x74caa000 C:\WINDOWS\System32\CRYPTBASE.dll
0x75ea0000 - 0x75eff000 C:\WINDOWS\System32\bcryptPrimitives.dll
0x757b0000 - 0x75826000 C:\WINDOWS\System32\sechost.dll
0x75500000 - 0x75775000 C:\WINDOWS\System32\combase.dll
0x75f30000 - 0x764f5000 C:\WINDOWS\System32\windows.storage.dll
0x771d0000 - 0x77249000 C:\WINDOWS\System32\advapi32.dll
0x771b0000 - 0x771cb000 C:\WINDOWS\System32\profapi.dll
0x773d0000 - 0x77413000 C:\WINDOWS\System32\powrprof.dll
0x76610000 - 0x7661d000 C:\WINDOWS\System32\UMPDC.dll
0x76a90000 - 0x76ad4000 C:\WINDOWS\System32\shlwapi.dll
0x770f0000 - 0x770ff000 C:\WINDOWS\System32\kernel.appcore.dll
0x77100000 - 0x77113000 C:\WINDOWS\System32\cryptsp.dll
0x76eb0000 - 0x76f42000 C:\WINDOWS\System32\OLEAUT32.dll
0x74d20000 - 0x75169000 C:\WINDOWS\System32\SETUPAPI.dll
0x75420000 - 0x75439000 C:\WINDOWS\System32\bcrypt.dll
0x742f0000 - 0x74308000 C:\WINDOWS\SYSTEM32\MPR.dll
0x04810000 - 0x04813000 C:\WINDOWS\SYSTEM32\sfc.dll
0x5c6a0000 - 0x5c70b000 C:\WINDOWS\SYSTEM32\WINSPOOL.DRV
0x62a00000 - 0x62ac5000 C:\WINDOWS\SYSTEM32\PROPSYS.dll
0x720c0000 - 0x720f2000 C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
0x72390000 - 0x7239f000 C:\WINDOWS\SYSTEM32\sfc_os.DLL
0x520d0000 - 0x520df000 C:\WINDOWS\SYSTEM32\SortWindows61.dll
0x75f00000 - 0x75f25000 C:\WINDOWS\System32\IMM32.DLL
0x066d0000 - 0x07a4e000 C:\HamSphere\HamSphere_4.010a\rt\jetrt\XKRN10505.dll
0x76d40000 - 0x76d46000 C:\WINDOWS\System32\PSAPI.DLL
0x74bf0000 - 0x74c14000 C:\WINDOWS\SYSTEM32\WINMM.DLL
0x74ba0000 - 0x74bc3000 C:\WINDOWS\SYSTEM32\winmmbase.dll
0x07db0000 - 0x08baa000 C:\HamSphere\HamSphere_4.010a\rt\jetrt\XAWT10505.dll
0x08bb0000 - 0x08f93000 C:\HamSphere\HamSphere_4.010a\rt\jetrt\XMIS10505.dll
0x08fa0000 - 0x090c3000 C:\HamSphere\HamSphere_4.010a\rt\jetrt\XSND10505.dll
0x090d0000 - 0x09a2a000 C:\HamSphere\HamSphere_4.010a\rt\jetrt\XXML10505.dll
0x51f60000 - 0x51f9f000 C:\WINDOWS\SYSTEM32\pdh.dll
0x603a0000 - 0x603ad000 C:\WINDOWS\System32\perfos.dll
0x719f0000 - 0x71a6a000 C:\WINDOWS\system32\uxtheme.dll
0x76500000 - 0x76603000 C:\WINDOWS\System32\MSCTF.dll
0x7bc20000 - 0x7bd1d000 C:\Program Files (x86)\Razer\Razer Cortex\k_fps32.dll
0x7be20000 - 0x7be6a000 C:\Program Files (x86)\Razer\Razer Cortex\EasyHook32.dll
0x7c080000 - 0x7c0f4000 C:\Program Files (x86)\Razer\Razer Cortex\d3dx10_43.dll
0x6e290000 - 0x6e41f000 C:\WINDOWS\SYSTEM32\dbghelp.dll
0x7be70000 - 0x7c077000 C:\Program Files (x86)\Razer\Razer Cortex\D3DCOMPILER_43.dll
0x77250000 - 0x77347000 C:\WINDOWS\System32\ole32.dll
0x7c100000 - 0x7c2ff000 C:\Program Files (x86)\Razer\Razer Cortex\d3dx9_43.dll
0x7bd20000 - 0x7be1f000 C:\WINDOWS\SYSTEM32\OPENGL32.dll
0x77a30000 - 0x77a6f000 C:\WINDOWS\SYSTEM32\GLU32.dll
0x683c0000 - 0x683d9000 C:\WINDOWS\SYSTEM32\dxcore.dll
0x56500000 - 0x5670f000 C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.18362.778_none_2e73ee38278978be\comctl32.dll
0x55fa0000 - 0x56024000 C:\WINDOWS\System32\TextInputFramework.dll
0x55cb0000 - 0x55d39000 C:\WINDOWS\System32\CoreMessaging.dll
0x55d40000 - 0x55f9e000 C:\WINDOWS\System32\CoreUIComponents.dll
0x741c0000 - 0x741e9000 C:\WINDOWS\SYSTEM32\ntmarta.dll
0x66230000 - 0x6630a000 C:\WINDOWS\SYSTEM32\wintypes.dll
0x64cb0000 - 0x64ed9000 C:\WINDOWS\System32\iertutil.dll
0x77350000 - 0x773d0000 C:\WINDOWS\System32\clbcatq.dll

JET-compiled Components:

C:\HamSphere\HamSphere_4.010a\rt\jetrt\XKRN10505.dll dll, version info: work installation, jet-1050-release (Tue Jan 27 07:59:18 NOVT 2015)
C:\HamSphere\HamSphere_4.010a\rt\jetrt\XMIS10505.dll dll, version info: work installation, jet-1050-release (Tue Jan 27 07:59:18 NOVT 2015)
C:\HamSphere\HamSphere_4.010a\rt\jetrt\XSND10505.dll dll, version info: work installation, jet-1050-release (Tue Jan 27 07:59:18 NOVT 2015)
C:\HamSphere\HamSphere_4.010a\rt\jetrt\XXML10505.dll dll, version info: work installation, jet-1050-release (Tue Jan 27 07:59:18 NOVT 2015)
C:\HamSphere\HamSphere_4.010a\rt\jetrt\XAWT10505.dll dll, version info: work installation, jet-1050-release (Tue Jan 27 07:59:18 NOVT 2015)
C:\HamSphere\HamSphere_4.010a\HamSphere_4.010a.exe exe, version info: jet-1050-release (pro, en)
Java stack trace is not available: not Java thread
Try starting a trouble ticket at the site: www.hamsphere.com/support. Usually you will get a faster response 24-48 hours.

73,
Mike - WW6DX, WW6DX/KH2 & TG/WW6DX
Re: HS4 not longer running on Windows10 (JET problem)
2020-05-17 15:16
TG/WW6DX Wrote:
-------------------------------------------------------
> Try starting a trouble ticket at the site:
> www.hamsphere.com/support. Usually you will get a
> faster response 24-48 hours.
>
> 73,
> Mike - WW6DX, WW6DX/KH2 & TG/WW6DX


Hi Everyone.

THE PROBLEM IS SOLVED.
After months of no HS4 and No solution I finally found the reason and FIXED IT!

The problem is due to a specific exploit protection present in Windows 10:

Force randomization for images (Mandatory ASLR)
Forcibly relocates images not compiled with /DYNAMICBASE.
Can optionally fail loading images that don't have relocation information.
System and app-level

Changing this option at system level would expose (possibly) your system to exploits. Luckily there is a way to change the settings at application level and this will solve the HS4 problem.

Here is what to do:

Open your computer settings via All Settings-->Update&Security and from the list on the left, Click "Windows Security". From the list on the right, select "App&Browser Security".
Now in the new window which just opened, scroll down the window and click on the blue link "Exploit protection Setting".

On the new window, activate the tab marked "Program Settings".

Now check if Hamsphere4 is already in the list and if yes click the EDIT button.
If not, then add it using the [+] button and select "Chose exact file path". Locate your HS4 Executable and add it.

Now, look for the setting names "Force Randomization for images (Mandatory ASLR) / Force relocation for images not compiled with /DYNAMICBASE"

check the "Override System Settings". Make sure you set it to "OFF" and then APPLY your changes.

Reboot Windows
Start Hamsphere 4 .... it should now run !



Best Regards
15H623 / Francis
Thank for the info Francis, 73 de WW6DX/KH2, TG/WW6DX & WW6DX
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