15HS623 Wrote:
-------------------------------------------------------
> Please HS4 Support Team !!!! HELLLLPPPPPPPP
> !!!!!!!!
This problem has continued for months and I am UNABLE to run HS4.
The systems is Win10 / x64 and has ALL the latest updates.
I have tried also with Java7 and Java8 without any success.
The JET ENGINE is the tool with which Kelly has made his java Hamsphere4 an Windows EXE file.
The error reports says to ask the application Vendor (who is Kelly)
So Kelly should be able to investigate the problem !!!!!!!!
Is there any special dependencies on specific Java version or System DLL ?
PLEASE PLEASE KELLY HELP ... I AM PAYING my subbscription for months without being able to enjoy HS4.
BEST REGARDS
Francis
Latest report as of today: With Java 7 and Java8 (both give the same error report):
===============================================================
JET RUNTIME HAS DETECTED UNRECOVERABLE ERROR: system exception at 0x066dd01d
Please, contact the vendor of the application.
Exception 0xC0000005 (EXCEPTION_ACCESS_VIOLATION) at 0x066dd01d (C:\HamSphere\HamSphere_4.010a\rt\jetrt\XKRN10505.dll+0xd01d)
Failed to read memory at 0x00400000
PID 12504, TID 4760
Registers:
EAX = 0x400000 EBX = 0x0
ECX = 0x0 EDX = 0x0
ESI = 0x0 EDI = 0x4D0850
EBP = 0x495FCE0 ESP = 0x495FCC0
EIP = 0x066dd01d (C:\HamSphere\HamSphere_4.010a\rt\jetrt\XKRN10505.dll+0xd01d)
Stack:
0x0495fcc0: 0x0000018c 0x000001a2 0x0000018c 0x06fc7150
0x0495fcd0: 0x066dcb67 0x00000000 0x0000018c 0x0000018c
0x0495fce0: 0x0495fce8 0x066d2dd8 0x00000000 0x066d138f
0x0495fcf0: 0x00000001 0x00000002 0x06fd2090 0x004f6230
0x0495fd00: 0x06cb9030 0x06cb8e73 0x0495fdb4 0x06c7bcb0
0x0495fd10: 0x00440000 0x004e08f8 0x0044f8e2 0x04a9cbf8
0x0495fd20: 0x00000001 0x00000002 0x0495fd2c 0x00000001
0x0495fd30: 0x04a9cbf8 0x00000001 0x00000010 0x00000000
0x0495fd40: 0x00000032 0x00000001 0x00000000 0x0044f560
0x0495fd50: 0x0044f560 0x04670000 0x0495fd68 0x76c56359
0x0495fd60: 0x04670000 0x76c56340 0x0495fdc4 0x77547c14
0x0495fd70: 0x04670000 0xad6bf32d 0x00000000 0x00000000
0x0495fd80: 0x04670000 0x00000000 0x00000000 0x00000000
0x0495fd90: 0x00000000 0x00000000 0x00000000 0x00000000
0x0495fda0: 0x00000000 0x00000000 0x00000000 0x0495fd74
0x0495fdb0: 0x00000000 0x0495fdcc 0x7755a040 0xdea06d41
Version Information:
Java version: 1.7.0_55
Excelsior JET 10.50 Professional edition
JET Profile: Java SE version: 1.7.0_55; JET update level: 0; CPU architecture: x86
Runtime: Desktop
CPU features: cmov mmx sse sse2 sse3 ssse3 sse4.1 sse4.2 avx avx2 fma f16c lzcnt popcnt bmi1 bmi2 adx cx8 cx16 movbe tsx.hle tsx.rtm avx-512f
Application was deployed
Options and system properties:
-Djet.gc.heaplimit=0
-Djet.stack.trace=
Entry point type: exe
Command line: "C:\HamSphere\HamSphere_4.010a\HamSphere_4.010a.exe"
OS:
Windows 7 build 7600 [WOW64]
Process Modules:
0x00440000 - 0x005e2000 C:\HamSphere\HamSphere_4.010a\HamSphere_4.010a.exe
0x774e0000 - 0x7767a000 C:\WINDOWS\SYSTEM32\ntdll.dll
0x76c40000 - 0x76d20000 C:\WINDOWS\System32\KERNEL32.DLL
0x75220000 - 0x7541e000 C:\WINDOWS\System32\KERNELBASE.dll
0x59db0000 - 0x59e4f000 C:\WINDOWS\SYSTEM32\apphelp.dll
0x77c20000 - 0x77ea4000 C:\WINDOWS\SYSTEM32\AcLayers.DLL
0x76f50000 - 0x7700f000 C:\WINDOWS\System32\msvcrt.dll
0x76620000 - 0x767b7000 C:\WINDOWS\System32\USER32.dll
0x77010000 - 0x77027000 C:\WINDOWS\System32\win32u.dll
0x75780000 - 0x757a1000 C:\WINDOWS\System32\GDI32.dll
0x76d50000 - 0x76eaa000 C:\WINDOWS\System32\gdi32full.dll
0x75180000 - 0x751fc000 C:\WINDOWS\System32\msvcp_win.dll
0x76970000 - 0x76a8f000 C:\WINDOWS\System32\ucrtbase.dll
0x75920000 - 0x75e9a000 C:\WINDOWS\System32\SHELL32.dll
0x76930000 - 0x7696b000 C:\WINDOWS\System32\cfgmgr32.dll
0x77120000 - 0x771a4000 C:\WINDOWS\System32\shcore.dll
0x77030000 - 0x770eb000 C:\WINDOWS\System32\RPCRT4.dll
0x74cb0000 - 0x74cd0000 C:\WINDOWS\System32\SspiCli.dll
0x74ca0000 - 0x74caa000 C:\WINDOWS\System32\CRYPTBASE.dll
0x75ea0000 - 0x75eff000 C:\WINDOWS\System32\bcryptPrimitives.dll
0x757b0000 - 0x75826000 C:\WINDOWS\System32\sechost.dll
0x75500000 - 0x75775000 C:\WINDOWS\System32\combase.dll
0x75f30000 - 0x764f5000 C:\WINDOWS\System32\windows.storage.dll
0x771d0000 - 0x77249000 C:\WINDOWS\System32\advapi32.dll
0x771b0000 - 0x771cb000 C:\WINDOWS\System32\profapi.dll
0x773d0000 - 0x77413000 C:\WINDOWS\System32\powrprof.dll
0x76610000 - 0x7661d000 C:\WINDOWS\System32\UMPDC.dll
0x76a90000 - 0x76ad4000 C:\WINDOWS\System32\shlwapi.dll
0x770f0000 - 0x770ff000 C:\WINDOWS\System32\kernel.appcore.dll
0x77100000 - 0x77113000 C:\WINDOWS\System32\cryptsp.dll
0x76eb0000 - 0x76f42000 C:\WINDOWS\System32\OLEAUT32.dll
0x74d20000 - 0x75169000 C:\WINDOWS\System32\SETUPAPI.dll
0x75420000 - 0x75439000 C:\WINDOWS\System32\bcrypt.dll
0x742f0000 - 0x74308000 C:\WINDOWS\SYSTEM32\MPR.dll
0x04810000 - 0x04813000 C:\WINDOWS\SYSTEM32\sfc.dll
0x5c6a0000 - 0x5c70b000 C:\WINDOWS\SYSTEM32\WINSPOOL.DRV
0x62a00000 - 0x62ac5000 C:\WINDOWS\SYSTEM32\PROPSYS.dll
0x720c0000 - 0x720f2000 C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
0x72390000 - 0x7239f000 C:\WINDOWS\SYSTEM32\sfc_os.DLL
0x520d0000 - 0x520df000 C:\WINDOWS\SYSTEM32\SortWindows61.dll
0x75f00000 - 0x75f25000 C:\WINDOWS\System32\IMM32.DLL
0x066d0000 - 0x07a4e000 C:\HamSphere\HamSphere_4.010a\rt\jetrt\XKRN10505.dll
0x76d40000 - 0x76d46000 C:\WINDOWS\System32\PSAPI.DLL
0x74bf0000 - 0x74c14000 C:\WINDOWS\SYSTEM32\WINMM.DLL
0x74ba0000 - 0x74bc3000 C:\WINDOWS\SYSTEM32\winmmbase.dll
0x07db0000 - 0x08baa000 C:\HamSphere\HamSphere_4.010a\rt\jetrt\XAWT10505.dll
0x08bb0000 - 0x08f93000 C:\HamSphere\HamSphere_4.010a\rt\jetrt\XMIS10505.dll
0x08fa0000 - 0x090c3000 C:\HamSphere\HamSphere_4.010a\rt\jetrt\XSND10505.dll
0x090d0000 - 0x09a2a000 C:\HamSphere\HamSphere_4.010a\rt\jetrt\XXML10505.dll
0x51f60000 - 0x51f9f000 C:\WINDOWS\SYSTEM32\pdh.dll
0x603a0000 - 0x603ad000 C:\WINDOWS\System32\perfos.dll
0x719f0000 - 0x71a6a000 C:\WINDOWS\system32\uxtheme.dll
0x76500000 - 0x76603000 C:\WINDOWS\System32\MSCTF.dll
0x7bc20000 - 0x7bd1d000 C:\Program Files (x86)\Razer\Razer Cortex\k_fps32.dll
0x7be20000 - 0x7be6a000 C:\Program Files (x86)\Razer\Razer Cortex\EasyHook32.dll
0x7c080000 - 0x7c0f4000 C:\Program Files (x86)\Razer\Razer Cortex\d3dx10_43.dll
0x6e290000 - 0x6e41f000 C:\WINDOWS\SYSTEM32\dbghelp.dll
0x7be70000 - 0x7c077000 C:\Program Files (x86)\Razer\Razer Cortex\D3DCOMPILER_43.dll
0x77250000 - 0x77347000 C:\WINDOWS\System32\ole32.dll
0x7c100000 - 0x7c2ff000 C:\Program Files (x86)\Razer\Razer Cortex\d3dx9_43.dll
0x7bd20000 - 0x7be1f000 C:\WINDOWS\SYSTEM32\OPENGL32.dll
0x77a30000 - 0x77a6f000 C:\WINDOWS\SYSTEM32\GLU32.dll
0x683c0000 - 0x683d9000 C:\WINDOWS\SYSTEM32\dxcore.dll
0x56500000 - 0x5670f000 C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.18362.778_none_2e73ee38278978be\comctl32.dll
0x55fa0000 - 0x56024000 C:\WINDOWS\System32\TextInputFramework.dll
0x55cb0000 - 0x55d39000 C:\WINDOWS\System32\CoreMessaging.dll
0x55d40000 - 0x55f9e000 C:\WINDOWS\System32\CoreUIComponents.dll
0x741c0000 - 0x741e9000 C:\WINDOWS\SYSTEM32\ntmarta.dll
0x66230000 - 0x6630a000 C:\WINDOWS\SYSTEM32\wintypes.dll
0x64cb0000 - 0x64ed9000 C:\WINDOWS\System32\iertutil.dll
0x77350000 - 0x773d0000 C:\WINDOWS\System32\clbcatq.dll
JET-compiled Components:
C:\HamSphere\HamSphere_4.010a\rt\jetrt\XKRN10505.dll dll, version info: work installation, jet-1050-release (Tue Jan 27 07:59:18 NOVT 2015)
C:\HamSphere\HamSphere_4.010a\rt\jetrt\XMIS10505.dll dll, version info: work installation, jet-1050-release (Tue Jan 27 07:59:18 NOVT 2015)
C:\HamSphere\HamSphere_4.010a\rt\jetrt\XSND10505.dll dll, version info: work installation, jet-1050-release (Tue Jan 27 07:59:18 NOVT 2015)
C:\HamSphere\HamSphere_4.010a\rt\jetrt\XXML10505.dll dll, version info: work installation, jet-1050-release (Tue Jan 27 07:59:18 NOVT 2015)
C:\HamSphere\HamSphere_4.010a\rt\jetrt\XAWT10505.dll dll, version info: work installation, jet-1050-release (Tue Jan 27 07:59:18 NOVT 2015)
C:\HamSphere\HamSphere_4.010a\HamSphere_4.010a.exe exe, version info: jet-1050-release (pro, en)
Java stack trace is not available: not Java thread